Ecommerce Shipment Tracker

Packpin is an e-commerce module we created from MVP to a final SaaS product that received pre-seed funding. Packpin helps e-commerce retailers track shipments on their online shop, streamline their post-purchase customer experience and helps them retain customers.

The challenge

The idea was born from one of our projects requirements where client was looking for a shipment tracking solution on his Magento shop and there was not a single app on the market landscape that would make shipment tracking easy and valuable at the same time, for both, retailer & shopper.

We quickly pushed the project forward to cover all major ecommerce platforms and created a cloud platform that enables continues development and scaling. The platform helped Packpin provide smooth and easy custom integrations for established eCommerce brands regardless of their tech-stack.

Packpin required a thorough research and reimagining the customer journey from placing an order to receiving a package at a doorstep. We dug deep to crystalize solutions to the most prominent customer pain points post-purchase. Didn’t take our team long to come up with the product bundle that includes worldwide shipment tracking, automatic notifications to the customers, fulfillment monitoring and various marketing enablements that directly affect customer loyalty & retention.